Terms of Shipment
HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCT?
Typically, it takes about 3-5 business days for our items to be produced and sent out. Once shipped, USPS will deliver continental US orders in 10-15 business days. The delivery time frame of other countries is about 10-15 business days.
Please note that during the holidays our production time may vary.
CAN I CHANGE THE DESTINATION COUNTRY OF MY ORDER?
After your order has been sent out, you may not change your shipping address.
HOW MUCH IS SHIPPING?
We provide Free Shipping for orders over $49 Worldwide. The standard shipping fee is $7.99.
HOW WILL I KNOW MY ORDER HAS SHIPPED?
You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 5 business days to process before they are shipped due to the customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update with USPS.
Please keep in mind delivery dates may change due to inclement weather conditions or holidays.
You can track your order via the below link: https://www.pen15merch.com/pages/trackorder
DO YOU SHIP INTERNATIONALLY?
International shipping is available currently.
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.
If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you with a perfect gift.
At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery times.
Expedited shipping is not offered to P.O. Box shipping addresses.
We do not offer overnight shipping.